Changing Spam Settings

To take advantage of CenturyLink Webmail's spam management capabilities, enable CleanMail Plus for your account.

Important Notes:

1) Some accounts may not have the ability to upgrade to CleanMail Plus. If you do have this option, it will appear in SiteControl in the Email > CleanMail section.

2) The following instructions assume that you have CleanMail Plus and are on the newest Advanced E-mail Service. If you do not see the options below (when you are in CenturyLink Webmail and choose Settings > Cleanmail), please contact Support.

3) These settings apply only to an individual user. To apply changes for all users, you need to make these changes within SiteControl.

To configure Filtering

  1. In CenturyLink Webmail, choose the Settings menu at the top of the screen, and select the CleanMail Plus option.

  2. Select SPAM filter level. Evaluate how much spam you are getting based on the default setting, and then adjust accordingly depending on 1) how much spam you are receiving, and 2) if legitimate emails don't seem to be coming through. Choosing a higher setting (ex: "more" aggressive) should result in a lower number of spam emails; this also increases the likelihood that legitimate emails will be filtered out. You need to experiment to find the best settings. By default it is set to More Aggressive.

  3. Select SPAM Action. Once an e-mail is identified as spam, you can choose to either tag it as spam in the subject line of the e-mail (and still have it delivered to your Inbox) or automatically move it to the SPAM folder. E-mails in the SPAM folder will be saved for a period of seven days (and will count toward your e-mail quota), but they will be automatically deleted thereafter. By default it is set to Tag Subject.

  4. Select type of Virus Scan Action. You can choose to delete e-mails with viruses automatically or move them to the spam folder for inspection. We do not recommend disabling the virus scan unless you are employing other means for virus protection. By default it is set to Delete Automatically.

  5. Select desired Phishing Check option. The Phishing Check option is disabled by default. By enabling it, the system will automatically scan for emails from sources that are known to generate email scams. A Phishing scam involves a fraudulent email that attempts to trick you into giving up personal information. An example of a phishing email is an email coming from PayPal or Ebay requesting that you "update your account information", which looks legitimate, but is actually from a criminal source. The Phishing Check option can help to reduce the number of phishing emails you may receive. In general the best principle to follow is never to visit a website where you have an account by clicking on a link in an email -- enter in the address for a particular website yourself, so that you know you are going to the real website.

NOTE: If you experience any problems managing CleanMail in CenturyLink Webmail, then please use SiteControl (in the Email > CleanMail section).